Store Policy

Customer service

At LILLIAN SANDERSON, personal attention is paramount. Each design is crafted with care and craftsmanship, and that same dedication extends to our service.

Do you have any questions about our products, orders, or shipping? Feel free to contact me at shop@lilliansanderson.com . I aim to respond within 1-2 business days.

Because my accessories are handmade and often available in limited editions, slight variations may be part of the design, which is precisely what makes each piece unique.

Returns & Exchanges
If you're not completely satisfied, you can return unused items within 14 days of receipt, provided they are in their original condition. Personalized or custom-made items cannot be returned. Return shipping costs are the customer's responsibility, unless otherwise agreed.

Privacy en veiligheid

I respect your privacy and treat personal data with care and confidentiality.

All information you share with me, such as your name, address, and payment information, is used solely to process orders and improve my service. I never sell or share your information with third parties unless necessary for delivery or payment.

My website uses secure payment systems and encrypted connections to protect your data.

By using our website, you agree to our privacy policy. For questions about data protection, please contact us at hello@lilliansanderson.com .